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Privacy Policy & Refunds/Cancellation

At CrozenKnots, we value your privacy and are committed to protecting your personal information.

1. Information Collection

  • We collect personal information such as your name, contact details, and payment information when you place an order, subscribe to our newsletter, or contact us.

  • We also collect non-personal information such as browser type, device, and browsing preferences to improve your experience on our website.

2. Use of Information

  • The information we collect is used to process and fulfill your orders, communicate with you, improve our website, and, if you opt-in, send you promotional materials or updates on new products.

3. Data Security

  • We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

  • Payment information is encrypted and processed by secure third-party payment processors.

4. Sharing of Information

  • CrozenKnots does not sell, trade, or share your personal information with third parties except as necessary to fulfill your orders (e.g., with shipping providers or payment processors).

5. Cookies and Tracking Technologies

  • We use cookies to improve your experience on our website, analyze site traffic, and personalize content. You can adjust your browser settings to refuse cookies, though this may impact site functionality.

6. Your Rights

  • You have the right to access, update, or delete your personal information. If you would like to review, change, or delete your information, please contact us at bhewala.mustafa.25@gmail.com.

7. Policy Updates

  • CrozenKnots reserves the right to update this Privacy Policy at any time. Changes will be posted on this page, and continued use of our website implies acceptance of the updated policy.

Refunds and
Cancellation

Shipping Policy

Refunds and Cancellations Policy:

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  • Refunds: Given the handmade nature of our products, refunds and cancellations are not accepted once an order is placed. However, if there is a defect in the item received, please contact us within 48 hours of delivery with a photo and description of the defect.

  • Processing Time for Refunds (if applicable): If a refund is granted due to a defective product, it will be processed within 5-7 working days from the time we approve the return, and the refund will be credited back to the original payment method.

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Pricing Policy

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  • Currency: All prices are listed in INR (Indian Rupees) and are subject to change without prior notice.

  • We accept payments through Razorpay and Cashfree Payments for secure and convenient transactions. Both methods offer multiple payment options, including credit/debit cards, UPI, net banking, and digital wallets.

  • Discounts and Promotions: CrozenKnots reserves the right to offer and modify discounts, promotions, or offers at our discretion.

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Shipping Policy

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  • Processing Time: Orders are typically processed within 2-3 working days after payment confirmation.

  • Delivery Time: Shipping is estimated to take between 5-10 working days within India, depending on your location. Please note that these timelines are estimates and may vary based on courier services.

  • Shipping Costs:

    • Free Shipping on orders above ₹200.

    • Standard Shipping Fee of ₹40 on orders below ₹200.

  • Tracking: Once shipped, you will receive a tracking number to monitor your order's delivery status.

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